Frequently Asked Questions

Find answers about MuMuLush ceramic aroma stone diffusers, ordering, shipping, returns, and product care.

For additional help, contact us at official@mumulush.com.

About MuMuLush

What is a MuMuLush ceramic aroma stone diffuser?

A MuMuLush aroma stone is a handmade ceramic character designed to absorb and gently release essential oil or fragrance oil.

Simply add a few drops directly to the porous ceramic surface and place it nearby.

How does it work?

Add approximately 3–5 drops of your favorite essential oil or fragrance oil to the unglazed ceramic surface.

The porous ceramic absorbs the oil and gradually releases the scent into the surrounding space.

How strong is the fragrance?

MuMuLush aroma stones are designed for gentle, close-by fragrance in personal spaces.

They work best on desks, bedside tables, vanities, bathroom shelves, bookshelves, and other small everyday corners. They are not intended to fragrance an entire large room.

Is essential oil included?

No. Essential oil and fragrance oil are not included, so you can use a scent you already love.

Are MuMuLush products handmade?

Yes. Our ceramic aroma stone diffusers are shaped, painted, finished, and inspected in small batches.

Slight differences in texture, shape, color, and expression are natural results of the handmade process.

Will my product look exactly like the photos?

Each piece follows the same overall design shown on the product page, but small handmade variations are normal.

These subtle differences are part of the character of each piece and are not considered defects.

Is the wooden base included?

The complete wooden base shown in the product images is included unless the product page specifically states otherwise.

Using and Caring for Your Aroma Stone

How many drops should I use?

Start with 3–5 drops and adjust based on the oil and fragrance strength you prefer.

Using too much oil at once may cause excess oil to collect on the surface.

How long does the scent last?

Scent duration varies depending on:

The type and strength of the oil
The number of drops used
Airflow and room temperature
The distance between you and the product

Add a few more drops whenever the scent becomes too light.

Can I change fragrances?

Yes. Allow the previous scent to fade before applying a different oil.

Because the ceramic is porous, some fragrances may remain lightly present or blend with the new scent.

Can essential oil change the color of the ceramic?

Dark or strongly colored oils may leave a natural tint or mark on the porous surface.

We recommend starting with a small amount in a less visible area when trying a new oil.

How should I clean my aroma stone?

Gently wipe dust from the surface with a soft, dry cloth.

Do not soak the ceramic in water or use harsh cleaners. Avoid dropping the product, as handmade ceramic is fragile.

Orders and Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and may include major credit cards, PayPal, Apple Pay, Google Pay, and other supported payment options.

Why was my payment declined?

Please check that:

Your payment information is correct
Your billing address matches your payment account
Your card has sufficient funds
Your bank allows the transaction

If the issue continues, contact your bank or try another payment method.

Can I change or cancel my order?

Because our products are handmade, production may begin shortly after an order is placed. We will try to accommodate your request, but changes or cancellations cannot be guaranteed once production or fulfillment has started.

Orders that have already shipped cannot be canceled.

Shipping and Delivery

Where do you ship?

We currently ship to addresses within the United States only.

How much does shipping cost?

Standard shipping

Free for orders of $99 USD or more
$7.99 USD for orders under $99

Expedited shipping

$40 USD

The available shipping options and final charge will be shown at checkout.

How long does order processing take?

Please allow 6–10 business days before shipment.

This includes:

5–8 business days for handmade production and quality inspection
1–2 business days for packaging and logistics processing

Business days are Monday through Friday, excluding public holidays.

How long does delivery take?

After shipment:

Standard shipping: approximately 9–15 business days
Expedited shipping: approximately 5–10 business days

Estimated total time from the order date:

Standard shipping: approximately 15–25 business days
Expedited shipping: approximately 11–20 business days

Delivery times are estimates and may be affected by weather, carrier delays, public holidays, or address issues.

Does expedited shipping shorten production time?

No. Expedited shipping only shortens the carrier transit time.

It does not shorten the handmade production and processing period unless separately confirmed by our customer service team.

How can I track my order?

Once your order ships, we will email you a tracking number.

Please allow up to 48 hours for the carrier’s tracking information to update.

Can I change my shipping address?

We will try to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

What happens if my package is returned because of an address problem?

Additional shipping charges may apply when a package is returned because of an incorrect or incomplete address, refused delivery, or an unsuccessful delivery attempt.

Returns, Exchanges, and Refunds

What is your return policy?

You may request a return within 30 calendar days of receiving your order.

The product must be:

Unused and in its original condition
Free from essential oil, fragrance oil, stains, and damage
Returned with the complete wooden base and included parts
Returned according to the instructions provided by our customer service team

Products that have been used with essential oil or fragrance oil cannot be returned for a change-of-mind refund.

How do I request a return or exchange?

Email official@mumulush.com with:

Your name
Order number
The item involved
The reason for the request
Photos, when requested

Do not send a return before receiving approval and the correct return address.

Who pays for return shipping?

For change-of-mind returns and exchanges, the customer is responsible for return shipping.

If the product arrives damaged, defective, or incorrect, we will provide an appropriate solution at no additional cost.

Are original shipping charges refundable?

Original and expedited shipping charges are non-refundable for change-of-mind returns.

If your order qualified for free shipping, we will not deduct a separate outbound shipping fee from the eligible product refund.

Which products cannot be returned?

The following items are not eligible for return or exchange:

Products used with essential oil or fragrance oil
Products with oil stains, fragrance residue, or customer-caused damage
Products missing their base or included components
Personalized or custom-made products
Gift cards
Items clearly marked as final sale before purchase

What if my product arrives damaged or incorrect?

Please include:

Your order number
Photos of the complete product
Close-up photos of the damage or issue
Photos of the shipping box and internal packaging
A photo of the shipping label

Keep the product and all packaging until we have reviewed your request.

After verification, we may provide a replacement, refund, or another appropriate resolution.

How long do refunds take?

After receiving an eligible return, please allow up to 7 business days for inspection and refund processing.

Approved refunds are issued to the original payment method. Your bank or payment provider may require an additional 3–10 business days to post the funds to your account.

Privacy and Security

Is my payment information secure?

Payments are processed through the secure payment services available at checkout. MuMuLush does not directly store complete card details.

For information about how personal data is collected and used, please review our Privacy Policy.

Still Need Help?

Contact MuMuLush Customer Support:

Email: official@mumulush.com
Website: www.mumulush.com