Frequently Asked Questions

FAQ – Mumulush

We’ve compiled a list of frequently asked questions to help you with any queries regarding our handmade crystal figurines and your shopping experience. If you need further assistance, please email us at official@mumulush.com — we’re always happy to support you!

 

1. About Mumulush and Our Handmade Creations

Why choose Mumulush?

Mumulush specializes in purely handmade crystal “Mumu” figurines, each one designed and crafted with love, patience, and a touch of magic. Every crystal is unique in color, texture, and energy — no two pieces are ever the same.

When you choose Mumulush, you get:

  • 100% handmade creations, no mass production or molds

  • One-of-a-kind designs — each Mumu is photographed individually (“one photo, one piece”)

  • Natural crystals with their own unique energy and beauty

  • Collectible, limited designs with true scarcity value

Are Mumulush products truly one of a kind?

Yes! Because each crystal has its own natural form and every Mumu is sculpted by hand, we never repeat the exact same piece. Once a Mumu is sold, it’s gone forever.

Why do natural crystals have small imperfections?

Natural crystals may have tiny inclusions, textures, or slight color variations. These are formed over millions of years in nature and are part of their charm. They do not affect the beauty or energy of your Mumu — in fact, they make it more special.

Can I return a piece if I don’t like its natural look?

Due to the uniqueness of each handmade piece and the natural features of crystals, we do not accept returns for these characteristics. However, if your order is damaged in transit, please contact us immediately.

How should I care for my Mumu figurine?

  • Avoid dropping or scratching your Mumu

  • Keep away from water and harsh chemicals

  • Store in a soft cloth pouch or box when not on display

  • Handle gently to protect its handmade details

 

2. Orders and Payments

How can I modify or cancel my order?

  • Before shipment: Contact official@mumulush.com immediately.

  • After shipment: Orders cannot be changed, but you can refer to our return policy.

What payment methods do you accept?

We accept PayPal, Visa, MasterCard, American Express, Apple Pay, and Google Pay — all payments are securely encrypted.

Why was my payment declined?

  • Check your card information and balance

  • Ensure your card supports international transactions

  • Contact your bank if the issue continues

3. Shipping and Delivery

How much is shipping?

  • U.S. Orders: Free shipping on orders over $69; $6.99 fee for orders under $69

  • International Orders: Shipping costs vary by location and may include customs fees

What are your processing and delivery times?

  • Processing: 3–5 business days (some complex designs may take up to 10 days)

  • U.S. Delivery: 3–7 business days

  • International Delivery: 2–6 weeks, depending on customs and destination

How can I track my order?

Once shipped, you will receive an email with your tracking number and link.

What if my package is returned?

If returned due to address issues, contact us within 30 days to reship (extra shipping fees may apply).

4. Returns and Refunds

What is your return policy?

We offer a 30-day return policy for unused, undamaged items in their original packaging.

How do I request a return?

Email support@mumulush.com with your order number — we’ll guide you through the process.

Which items are non-returnable?

  • Custom-made figurines

  • Limited edition pieces

  • Used or damaged items not caused by shipping

5. Privacy and Security

Is my personal information safe?

Yes. All customer data is encrypted and never shared with third parties. For more details, see our Privacy Policy.

Still need help?

📧 Email us: official@mumulush.com

🌐 Website: www.mumulush.com