Return & Exchange Policy

We want you to feel confident when purchasing from MuMuLush. Because our ceramic aroma stone diffusers are handmade and carefully finished in small batches, slight variations in shape, texture, color, and expression are natural and make each piece unique.

This Return & Refund Policy applies to orders delivered within the United States.

30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To qualify for a return, the item must be:

Unused and in its original condition
Free from essential oil, fragrance oil, stains, marks, or damage
Returned with the complete wooden base and all included parts
Returned in its original protective packaging whenever possible
Accompanied by proof of purchase

Because ceramic aroma stones are porous and absorb fragrance oils, products that have had essential oil or fragrance oil applied to them are considered used and cannot be returned for a change-of-mind refund.

Returns sent without prior approval will not be accepted.

How to Request a Return

To request a return, contact us at:

official@mumulush.com

Please include:

Your full name
Order number
Email address used for the order
The item you wish to return
The reason for the return
Photos of the item and packaging, when requested

If your return is approved, we will email you the correct return address and return instructions.

The return address may be different from the address shown on your original shipping package. Please do not send a return until you have received written approval and the correct return address.

Approved returns must be shipped within 15 calendar days of receiving the return instructions.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed. MuMuLush is not responsible for return packages that are lost, damaged, or delivered to an incorrect address.

If the item is defective, damaged during transit, or different from what you ordered, MuMuLush will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Original Shipping Charges

Original shipping charges are non-refundable for change-of-mind returns.

If your order qualified for free shipping, we will not deduct a separate outbound shipping charge from your product refund.

Expedited shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect due to an error by MuMuLush.

Exchanges

You may request an exchange within 30 calendar days of delivery, subject to product availability.

The original item must meet the same eligibility conditions as a return:

Unused
Unaltered
Free from essential oil or fragrance oil
In its original condition
Returned with all included parts and the wooden base

For change-of-mind exchanges, the customer is responsible for the return shipping cost. Any price difference between the original and replacement item must be paid before the exchange is shipped.

If the requested replacement is unavailable, we may offer another product or issue a refund to the original payment method.

Order Cancellations

Before Production or Fulfillment

Because our ceramic aroma stone diffusers are handmade, production may begin shortly after your order is placed. We will make reasonable efforts to cancel the order, but cancellation cannot be guaranteed once production or fulfillment has begun.

After Shipment

Once an order has shipped, it cannot be canceled or rerouted through the cancellation process.

After receiving the package, you may request a return in accordance with this policy.

Damaged, Defective, or Incorrect Items

Ceramic products are fragile, so every order is inspected and carefully packaged before shipment.

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at:

official@mumulush.com

Please provide:

Your order number
A clear photo of the complete item
Close-up photos of the damage or defect
Photos of the outer shipping box
Photos of the internal packaging
A photo of the shipping label

Please keep the product and all original packaging until your claim has been reviewed.

After verification, we may provide one of the following at no additional cost:

A replacement
A refund
Another appropriate resolution agreed with you

Do not return a damaged or incorrect item unless we provide return instructions.

Handmade Variations

Each MuMuLush ceramic aroma stone diffuser is handmade in small batches.

Minor variations in the following are normal and are not considered defects:

Shape and proportions
Surface texture
Color and hand-painted details
Expression
Small marks associated with the ceramic-making process
Natural differences between the product and website photographs

These variations are part of the handmade character of each piece.

This section does not limit your rights if the product is materially damaged, defective, or significantly different from the item ordered.

Non-Returnable Items

The following items cannot be returned or exchanged:

Products that have been used with essential oil or fragrance oil
Products with oil stains, fragrance residue, marks, or customer-caused damage
Products missing the wooden base, accessories, or included components
Personalized or custom-made products
Gift cards
Final-sale items clearly marked as non-returnable before purchase

Return Inspection

Once your return is delivered, please allow up to 7 business days for inspection and processing.

We will email you after the return has been reviewed and let you know whether the refund or exchange has been approved.

Items that do not meet the return conditions may be refused or returned to the customer.

Refunds

Approved refunds will be issued to the original payment method within 7 business days after the returned item has been inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. This processing time is outside MuMuLush’s control.

Depending on your financial institution, the refund may take approximately 3–10 additional business days to appear after it has been issued.

We do not charge a restocking fee for eligible returns.

Late or Missing Refunds

If you have received a refund confirmation but the refund has not appeared:

Check your bank or card account again
Contact your card issuer or payment provider
Allow the provider’s normal processing period
Contact us at official@mumulush.com if the refund still cannot be located

Contact Us

For questions about returns, exchanges, damaged products, or refunds, contact:

MuMuLush Customer Support
Email: official@mumulush.com