Shipping policy

At Mumulush, every crystal Mumu figurine is handmade to order — this means each piece is lovingly crafted, polished, and packaged just for you. Our shipping policy reflects the extra care and time we put into creating your one-of-a-kind treasure.

 

Order Processing Time

  • Handmade Production Time: Please allow 7–15 business days for production, which includes handcrafting, quality inspection, and secure packaging (this does not include shipping time).

  • Custom designs or larger crystal pieces may require additional time to ensure safe delivery.

  • During peak shopping periods (e.g., holidays, sales events), processing time may be extended.

  • For any urgent requests, please contact our customer service at official@mumulush.com before placing your order.

Shipping Time

  • Once your Mumu is completed, our logistics handling time is 2–3 business days before dispatch.

  • We do not ship on Saturdays, Sundays, or public holidays.

  • If there is a delay due to material shortages or other special circumstances, we will notify you via email.

Shipping Range & Fees

Standard Shipping

  • Free shipping for orders over $69 USD

  • $6.99 USD flat fee for orders under $69 USD

Expedited Shipping

  • $35 USD for expedited delivery

Estimated Delivery Time

Domestic (USA)

  • Standard Shipping: 9–15 business days after shipment

  • Expedited Shipping: 5–10 business days after shipment

International Orders

  • Delivery may take up to 6 weeks, depending on destination and customs clearance.

⏳ Please note: Delivery times are estimates and may vary by location. Some orders may take longer due to customs, weather, or courier delays.

Important Notes

  • Business days are Monday to Friday, excluding weekends and public holidays.

  • Once your order is handed to the courier, we cannot control shipping delays, but we will always assist you in tracking your package.

  • The delivery progress will be based on the courier’s tracking updates.

Order Tracking

Once your order ships, you’ll receive an email with tracking details. Please check your inbox (and spam folder) to stay updated.

If your package experiences delays, damage, or loss during transit, contact us promptly at official@mumulush.com — we’ll be happy to help.