Shipping policy
At MuMuLush, our ceramic aroma stone diffusers are handmade in small batches and carefully inspected before shipment.
Each order receives a final quality check and is securely packaged to help protect the ceramic product throughout delivery.
This Shipping Policy applies to orders delivered within the United States.
Order Processing Time
Please allow 3–5 business days for your order to be prepared before shipment.
This processing period includes:
- Order verification
- Final quality inspection
- Secure packaging
- Transfer to our logistics partner
Business days are Monday through Friday, excluding weekends and applicable public holidays.
During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will notify you by email.
For time-sensitive orders, please contact us at official@mumulush.com before placing your order. While we will do our best to provide an accurate delivery estimate, delivery by a specific date cannot be guaranteed.
Shipping Destinations
We currently ship to eligible addresses within the United States.
Available delivery methods will be displayed at checkout based on the shipping address entered.
Please make sure your shipping address is complete and accurate before submitting your order.
If you notice an error in your address, contact us as soon as possible. We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed once fulfillment has begun.
Shipping and Delivery
Orders are fulfilled through our established logistics network and delivered by trusted carrier partners.
Final-mile delivery may be completed by USPS or another local delivery carrier, depending on the destination.
Tracking information will be provided once your order has entered the delivery network.
Shipping Fees
Tracked Standard Shipping
- $6.99 USD flat-rate shipping on orders under $99 USD
- Free shipping on orders of $99 USD or more
- Estimated transit time: 7–12 business days after shipment
Priority Shipping
- $35 USD
- Estimated transit time: 3–5 business days after shipment
- Includes faster tracked delivery
Priority Shipping shortens the carrier transit time only. It does not shorten the order processing period unless separately confirmed by MuMuLush Customer Support.
Available shipping methods and final shipping charges will be displayed at checkout before payment.
The amount displayed at checkout is the total shipping charge collected by MuMuLush. Customers will not be asked to pay additional carrier or delivery charges when the package arrives.
Applicable sales tax may be calculated separately at checkout where required.
Estimated Total Delivery Time
Estimated total delivery time includes both order processing and carrier transit time.
Tracked Standard Shipping
Estimated total delivery time:
10–17 business days from the order date
Priority Shipping
Estimated total delivery time:
6–10 business days from the order date
These delivery timeframes are estimates and are not guaranteed delivery dates.
Most packages arrive within the estimated timeframe. However, severe weather, carrier disruptions, public holidays, address issues, or other circumstances outside our reasonable control may occasionally cause additional delays.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation email.
Tracking information may display more than one carrier while the package moves through different stages of the delivery network.
We recommend monitoring your tracking information and contacting us if you notice an unusual delay or delivery issue.
Shipping Delays
Most orders arrive within the estimated delivery timeframe. However, occasional carrier delays may occur.
If your tracking information has not updated for an extended period, or your order has not arrived within 20 business days from the order date, please contact us at:
Please include:
- Your order number
- The email address used to place the order
We will review the shipment status and assist with the carrier inquiry.
If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimate. You may choose to continue waiting or cancel the unshipped order for a full refund.
Damaged Orders
Because ceramic products are fragile, every order is carefully inspected and securely packaged before shipment.
If your order arrives damaged, please contact us within 7 days of delivery, preferably within the first 48 hours.
Please provide:
- Your order number
- A photo of the outer shipping box
- Photos of the internal packaging
- Clear photos of the damaged product
Please keep the damaged product and all original packaging while your request is being reviewed.
After reviewing the information provided, we will arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.
Lost or Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check the delivery location and surrounding area
- Ask household members or neighbors
- Contact the delivery carrier using your tracking number
- Contact MuMuLush if the package still cannot be located
We will assist with the carrier investigation.
If a package is confirmed lost in transit, we will arrange a replacement or refund in accordance with our Return & Refund Policy.
Address Changes
Please contact us as soon as possible at official@mumulush.com if you need to update your shipping address.
We will make reasonable efforts to update the address before shipment. However, address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Additional shipping charges caused by an incorrect address, refused delivery, or unsuccessful delivery attempt may be the customer’s responsibility.
Order Changes and Cancellations
Please contact us as soon as possible if you need to request an order change or cancellation.
Orders may enter preparation shortly after they are placed. Changes or cancellations cannot be guaranteed once fulfillment has begun.
Orders that have already shipped cannot be cancelled.
For additional information about cancellations, returns, damaged products, and refunds, please review our Return & Refund Policy.
Contact Us
For shipping questions, please contact:
MuMuLush Customer Support
Email: official@mumulush.com